Customer Service
We are committed to exceeding our clients' expectations by delivering a high quality service and product. We achieve this by being totally customer focused with customer care at the heart of our business.
We believe that communication plays a crucial role in our commitment to customer care and should be open, honest and timely. Communication with our clients begin well in advance of any works taking place, continues throughout the project and until well after the project is completed, right up to the final sign off. Only responsible, accountable people work for us to ensure the highest standards of customer care: there is always a name and face to take responsibility or answer any queries.
Customer Care Policy
Regen aim to provide a professional service to satisfy our clients' quality, delivery and price expectations.
To achieve this, our objectives are to;
- Establish client needs and expectations.
- Develop our products and services to ensure they meet our client requirements quickly and efficiently.
- Liaise with clients to ensure that we give them the most effective solutions to their problems.
- Be responsive and co-operative and have open communication with everyone involved in the project.
- Seek to minimise disruption to clients and third parties throughout the building works.
- Facilitate project reviews with the client to ensure that client requirements are met and to develop continuous improvement.
Sustainable Development
We strive to undertake our building works in a sustainable and responsible manner and believe that by creating a sustainable built environment, through design, construction and management, we can enable all people to live well, within environmental limits. A sustainable built environment should reduce whole life carbon and materials costs through efficient use of resources. It should provide environments that contribute to our physical and mental health and enhance creativity and productivity. Our built environment also needs to be flexible and adaptable to future uses, and be resilient to cope with local effects of climate change.
Sustainable Development is one of our core values and we will use our expertise to ensure that your project safeguards your environment as well as making a positive impact on your life and the community that you live in.